Quick answers about shipping, returns, payments, and your orders.
Once your order ships, you will receive a tracking link by email. You can also check status anytime in My Account → Orders. If tracking has not updated for 5 business days, contact us and we will help.
You have 30 days from delivery to return unworn items in original packaging with tags attached. Start a return via My Account → Orders, or email us with your order number. See our Exchange & Returns page for full details.
Yes. Choose Exchange when you start a return and pick the new size or color. We ship the replacement as soon as your return is received and inspected, subject to stock availability.
We accept Visa, Mastercard, American Express, PayPal, and selected mobile wallets. Cash on delivery may be available for eligible domestic orders. See our Payments page for details.
Yes. We ship to many countries worldwide. International delivery times and rates vary by destination. Customers are responsible for any applicable customs duties or taxes.
After we receive and inspect your return (usually 2–3 business days), we issue the refund to your original payment method. It then takes 5–10 business days to appear, depending on your bank.
You can cancel eligible orders from My Account → Orders. Open Cancel, choose or enter a reason, and confirm. Orders that are still pending, on hold, processing, or failed can usually be cancelled. Once an order is completed or shipped, please use our return or exchange process, or contact us with your order number.
Yes. Payments are processed through PCI-DSS compliant gateways. We do not store your full card number on our servers.
Orders are typically processed within 1–3 business days. Standard domestic delivery usually takes 3–7 business days after dispatch. Express options may be available at checkout.
Orders over a set threshold may qualify for free standard domestic shipping. The current threshold and rates are shown at checkout and on our Shipping Policy page.
