Exchange & Returns

Our 30-day return window, exchange options, and how refunds work.

Return window

You have 30 days from delivery to return eligible items. The return request must be started within this window.

Eligibility

Items must be unworn / unused, in original condition, with tags attached and in the original packaging. We reserve the right to decline returns that do not meet these conditions.

Non-returnable / final sale

Some items cannot be returned, including:

How to start a return or exchange

  1. Go to My Account → Orders (or email us with your order number).
  2. Select the item(s) and choose Return or Exchange.
  3. Follow the packing instructions and ship the parcel using the provided label or approved method.

Exchanges

Want a different size or color? Choose Exchange when you start your return. If the new item is in stock, we ship it after we receive and inspect your original return.

Refunds

After we receive and inspect your return (usually 2–3 business days), we issue the refund to your original payment method. It then takes 5–10 business days to appear, depending on your bank.

Return shipping

Return shipping costs may be deducted from your refund, or covered by us in certain cases (e.g. defective or incorrect items). Details are confirmed when you start the return.

Contact

Need help with a return? Visit our Contact page or see the FAQ for quick answers.